Pallavi Walia
Client Servicing at Dispatch Kingdom
- Role
- Client Servicing Manager at Intact Leads
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pallavi Walia
Experienced and results-driven Client Service and Administration Manager. Working in a fast-paced, positive environment with a demonstrated history of delivering in the customer services industry. Skilled in Customer Service, Coaching, Sales, Business Development, Quality Management and Customer Relationship Management (CRM). Strong support professional with a Bachelor of Commerce
Experience
Client Servicing Manager
Jan 2022 — Present
Interacting with clients and build relationships with them while ensuring their needs are being met- Oversee a team of customer service Associate\'s and ensure they are providing an exceptional client experience- Develop and oversee the implementation of client service protocols- Resolve complex client problems or disputes in a professional manner- Coach and support team members to help them meet departmental goals- Keep records and documentation of client interactions for training purposes- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Education
Delhi University
Bachelor's degree
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