Pallavi Singh

Experience

1. Information Technology Specialist

   ITC Infotech

   Aug 2022 — Present · IE

   The responsibilities of an Information Technology (IT) Specialist can vary depending on the organization, industry, and specific role, but generally include the following core duties:1. Technical SupportProvide assistance to users experiencing technical issues with software, hardware, or networks.Troubleshoot and resolve issues via phone, email, remote access, or in-person.2. System AdministrationInstall, configure, and maintain operating systems, servers, and other IT infrastructure.Monitor system performance and ensure reliability and security.3. Network ManagementSet up and manage LANs, WANs, VPNs, and other network infrastructure.Monitor and troubleshoot network connectivity and performance issues.4. CybersecurityImplement and maintain security measures such as firewalls, antivirus software, and data encryption.Monitor systems for security breaches and respond to incidents.5. Software and Application SupportInstall, update, and support software applications used by the organization.Train users on new or updated software tools.6. Data ManagementEnsure proper data storage, backups, and recovery procedures.Manage databases and access controls.7. DocumentationMaintain records of system configurations, network architecture, licenses, and support tickets.Create user guides and IT policies.8. Project ManagementParticipate in planning and implementing IT projects such as system upgrades or migrations.Coordinate with vendors, contractors, or cross-functional teams.9. Asset and Inventory ManagementTrack and manage IT assets such as computers, servers, and software licenses.10. Compliance and Best PracticesEnsure compliance

Education

• Indian Institute of Technology, Bombay

  Master of Technology - MTech, Computer and Information Sciences and Support Services