Pallavi S.
IT / SaaS Support & Project Manager | API, SQL, HTML | SLA, Incident & Escalation Management | Team Leadership & Client Success
- Role
- Technical Support Manager at Anthology Inc
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pallavi S.
5+ Year of experience with Data transmission
Experience
Technical Support Manager
Nov 2024 — Present · Bengaluru, IN
IT/SaaS Project Manager with strong experience leading cross-functional teams to deliver support and product initiatives within SLAs, KPIs, and CSAT targets.Expert in service delivery, incident and escalation management, process optimization, and Agile/ITIL-driven operational excellence.
Education
CANARA DEGREE COLLEGE
Bachelor, Computer Application
Canara College
Bca, Computer Science
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