Pallavi Mishra

About Pallavi Mishra

Risk Investigator with hands-on experience in Suspicious Activity Monitoring (SAM) and KYC investigations within Trust & Safety and Risk operations at Amazon.My primary responsibility involves conducting end-to-end SAM investigations, analyzing suspicious patterns, transactional behavior, account signals, and risk indicators to detect potential fraud, policy violations, and compliance risks.I also perform KYC investigations for the EU region, including customer due diligence, document verification, risk profiling, and escalation handling in line with regulatory requirements.In addition to investigative work, I support quality reviews and risk assessments to ensure investigative accuracy, consistency, and adherence to internal policies.I collaborate closely with cross-functional stakeholders to identify emerging risk trends, strengthen controls, and improve investigation workflows.Actively pursuing growth opportunities in Risk Investigation, Trust & Safety, SAM, KYC, and Compliance.

Experience

1. Risk Specialist Sam & Kyc

   Amazon

   Dec 2023 — Present

   Lead SAM investigations, analyzing account behavior, transactional patterns, and risk indicators to identify potential fraud, abuse, and compliance risks- Conduct KYC investigations for the EU region, including customer due diligence, document verification, risk profiling, and escalation handling- Make risk-based investigation decisions aligned with internal policies and regulatory standards- Identify emerging risk trends and support mitigation actions through structured escalations and stakeholder collaboration- Support investigation quality reviews to ensure accuracy, consistency, and adherence to Trust & Safety standards.

Education

• Govt. Mahila Engineering College,Ajmer

  Bachelor of Technology - BTech