Pallavi Jha
Service Implementation Expert & Service Lifecycle Manager @Orange Business
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WORK HISTORY
Service Implementation Expert & Service Lifecycle Manager @Orange Business
Gurugram, IN
Owner of the process stream and responsible for operating model and processes design and implementation in the impacted factories with a specific focus on operational journey on efficiency & cost optimisation for Business together with Microsoft.Understanding the business case definition, analyse the business requirements and co-construct the service with other stakeholders.Managing the environmental constraints by provocative risk management & mitigation planning.Defining detailed functional IT tools requirement and catalogue updates.Delivering relevant documentation and work instructions for operations.Delivering training to operations.Managing the UAT phase with all other contributors.Designing end to end seamless process for new products / services with OBS with vendors.
EDUCATION
Nagpur University
Bachelor of Engineering - BE
SKILLS
ABOUT PALLAVI JHA
Service Implementation expert - Product development & Lifecycle (Microsoft Teams)
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