Pallavi Gupta

About Pallavi Gupta

Efficiently worked in IT & travel service/sales industry and attained a track record of 95% customer satisfaction in the domain worked.• Significantly developed skills to learn different GDS like Abacus/Amadeus/Web Saber, etc and worked in SAP testing along with tax application on invoices on different services.• Enhanced competencies in areas like Team building, Emotional Intelligence, Effective sales techniques etc while attending several trainings.• Improved the Backlog % in the Q on Q & brought the country numbers up.• Driving the Country Backlog & Slippage on the Weekly Trend analysis from the APJ Region. Converted increased $ from Backlog through the team effort.• Independently handled SAP testing to implement different projects like invoicing, tax etc.• Received an award for the LSR (Leveraged Sales Reps) initiative.• Recognized for the ES-TS ICOEM deals initiative (One Stop Shop Presentation).• Instrumental in working on different hardware Compaq Proliant ML 360, 380 & 570 class blade servers, Compaq, IBM & Dell Desktops & Laptops for HP Entitlement & HP CSR.• Stellar in handling Centralized Service Desk with team size of over 10 for supporting mainly US Clients.• Provided support for Alaska Airlines, providing Voice, Chat & e-mail support to US Clients.

Experience

1. Technology Services Group

   Hewlett Packard Enterprise

   Oct 2009 — Present · Gurgaon, IN

Education

• I N D College, Meerut

  Bachelor's degree, Liberal Arts and Sciences/Liberal Studies

• R.G. P.G. College Meerut

  M.A., English

Skills

• Team Management
• Vendor Management
• IT Service Management
• Business Development
• Service Delivery
• Team Leadership
• Business Analysis
• Leadership
• Outsourcing
• Project Management
• Management
• IT Strategy
• Business Strategy
• Operations Management
• E-Commerce
• Cloud Computing
• Bpo
• Crm
• Itil