Pallavi Garg
Assistant Manager-aws @I2k2
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WORK HISTORY
Assistant Manager-aws @I2k2
Noida, IN
Spearhead customer success initiatives, ensuring seamless onboarding, engagement, and adoption of AWS Cloudsolutions. Provide technical consulting on AWS cloud architecture, optimizing infrastructure for cost efficiency andperformance. Analyze customer feedback and enhance cloud strategies to maximize retention and satisfaction. Act as a primary liaison between clients and internal teams, ensuring rapid resolution of escalations and technicalchallenges.
EDUCATION
ABES Engineering College
Master of Business Administration - MBA, Marketing
Institute of Management Studies (IMS) Ghaziabad - Business School
Bachelor of computer applications, Computer Applications
ABOUT PALLAVI GARG
Dynamic Customer Success Manager and Cloud Solutions Specialist with 3+ years of experience in managing B2B SaaS clients across AWS and Microsoft Azure environments. Proven expertise in customer onboarding, cloud adoption, retention strategies, and technical consulting.Skilled in driving customer success through data-driven insights, process optimization, and proactive engagement. Successfully reduced AWS onboarding time by 25% and improved Azure adoption by 40% by aligning solutions with business goals.Hands-on experience in SaaS deployments, API integrations, cloud migrations, and AI-driven automation (chatbots), enabling enhanced customer experience and operational efficiency.Strong background in stakeholder management, CXO engagement, and cross-functional collaboration, with a focus on delivering scalable solutions and long-term client value.Certified in AWS Cloud Practitioner and Microsoft Azure Fundamentals, with a passion to solve compex business problems.
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