Pallavi Dubey

Operations Executive @SMFG India Credit

Deoria, IN

Branch Operations Executive — SMFG India Credit Co. Ltd. July 2019 – PresentAs a Branch Operations Executive with over 5 years of experience, I specialize in driving seamless branch functionality and enhancing customer satisfaction in the BFSI sector. I manage end-to-end operations while ensuring full compliance with regulatory and internal guidelines. My role demands efficient handling of customer inquiries, timely issue resolution, and implementation of process improvements.One of my key contributions includes streamlining daily workflows, which reduced customer wait times by 25% and improved overall branch efficiency. I also trained new team members, helping them adapt quickly and uphold service standards. Through diligent coordination and performance tracking, I consistently contributed to meeting and exceeding monthly branch targets.With a strong command of Microsoft Office tools and a deep understanding of operations, I continue to focus on delivering quality service and operational excellence in every task.