Pallavi Baghel
IT Service Management | ITIL Trained | IT Operations & Service Delivery( open for immediate joining)
- Role
- Senior Associate at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pallavi Baghel
ITSM professional with 5+ years of experience in service management, problem & incident management within global enterprise environments. Strong expertise in ITIL framework, ServiceNow, and Jira, with hands-on experience in RCA, trend analysis, known error management, and service stability improvement.Currently working with British Telecom as a Senior Associate, collaborating with cross-functional teams using Agile and Waterfall methodologies to ensure SLA compliance and continuous service improvement.Actively seeking opportunities in Problem Management / ITSM roles where I can add value through structured problem-solving and process optimization.
Experience
Senior Associate
Jan 2023 — Present · Gurugram, IN
Worked in IT Service Management handling Incident, Change, and Problem Management activities• Used ServiceNow tool for ticket creation, tracking, prioritization, and resolution• Ensured SLA compliance and timely escalation of critical incidents• Coordinated with L2/L3 teams for root cause analysis and permanent fixes• Supported change implementation and post-change validation activities• Maintained service quality and operational stability as per ITIL best practices
Education
Rewa Engineering College, University Road, Rewa - 486001
B.E, Electronics and communication
2015 — 2019
RGPV
Bachelor of Engineering, Electrical, Electronics and Communications Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.