Pallabi Sen
Associate - upGrad Buddy | Study Abroad Student Success & Operations | UX/UI Design & Strategy
- Role
- Associate Consultant at upGrad
- Location
- Lalitpur, UP, IN
- LinkedIn followers
- 500 followers
About Pallabi Sen
Hi, I’m Pallabi, and yes, this is the part where I try to convince you I’m not just good…
Experience
Associate Consultant
Mar 2024 — Present · Noida, IN
Provide personalized guidance and support to students throughout their study abroad journey- Ensure adherence to Service Level Agreements (SLA) by addressing 25-37 tickets daily within 24 hours and maintaining an average talk time of 2-3.5 hours- Perform critical point analysis to identify potential challenges and proactively manage escalations- Conduct 2-4 Google Meet or Zoom meetings to assist learners- Ensure high Customer Satisfaction (CSAT) through effective Customer Relationship Management (CRM) processes- Successfully contributed to the launch of 3 batches, serving a total of 300 learners- Maintain meticulous records of interactions by writing over words daily in the form of email summaries.
Education
St. Dominic Savio English Medium School
ICSE BOARD
2004 — 2016
St. Dominic Savio English Medium School
SCIENCE (ISC)
2017 — 2018
Institute of Hotel Management Catering Technology, Gwalior
Bachelor of science-Bs Hotel/Motel
2018 — 2021
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