Pallabi Roychowdhury

Service Management Lead at Accenture

Role
Service Management Lead at Accenture
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Pallabi Roychowdhury

Certified SAFe SCRUM Master and Process Manager with a strong focus on customization of ITIL Processes in a multi supplier environment with over 9+ years of experience. My role is multifaceted: I specialize in ITIL processes, adeptly managing transitions from project to operation, ensuring seamless service improvements. Our team has enhanced Change Management protocols and Incident Management compliance, consistently striving for excellence in service delivery and process optimization.

Experience

  1. Service Management Lead

    Accenture

    Jan 2025 — Present · Bengaluru, IN

Education

  • St. Teresa's Secondary School

    ISC, ICSE, Engineering Science

    2010 — 2012

  • Institute of Management Technology, Ghaziabad

    Master of Business Administration - MBA, Finance

  • The University of Burdwan

    Bachelor of Engineering - BE, Electrical Engineering

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Pallabi Roychowdhury — Service Management Lead at Accenture in Bengaluru, KA, IN | Unifers