Pallabi Pal
Process Associate at tata consultancy services
- Role
- Senior Associate at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Pallabi Pal
Phone banking helps customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.proactive, proficient, and detail oriented, analytical, always looking to deliver high quality work. i like organization and time management. Good at team work and good at adapting to changes and challengesProcess Associate A Process Associate with expertise in JIRA, Excel, supports business operations by managing workflows, analyzing data, and improving process efficiency. This role involves tracking tasks, generating reports, and identifying areas for improvement using a combination of tools and structured problem-solving.Citrix Workspace is a digital workspace platform that allows users to securely access their applications, desktops, and data from any device, anywhere. It’s commonly used in organizations to support remote work, ensure security, and simplify IT management.Key Responsibilities:Manage and track tasks using JIRA, ensuring timely updates and resolutionUse Excel for data analysis, reporting, and maintaining operational dashboardsCollaborate with cross-functional teams to ensure smooth process executionIdentify process inefficiencies and support automation or optimization initiativesMaintain documentation and follow standard operating proceduresKey Skills:Proficient in JIRA for workflow and issue trackingAdvanced Excel skills (formulas, pivot tables, charts,v-look up)•Strong analytical and problem-solving abilities•Attention to detail, time management, and communication skillsCustomer inquiry resolutionTechnical issue diagnosisInternet connectivity troubleshootingLogin issue resolutionCRM software usageCall transaction documentationEscalation handlingResearch and resource utilizationScheduled follow-upsClient retention strategies
Experience
Senior Associate
Sep 2025 — Present · Kolkata, IN
Education
Silliguri institute of technology
BCA
2018 — 2021
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