Pallabi Das
Customer support specialist with 5+ years experience in providing \"Wow\" levels of services. I am an enthusiastic, highly organised and detail oriented person.
- Role
- Information Specialist at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Pallabi Das
An analytical mindset which enables me to investigate and get to the root of a problem…
Experience
Information Specialist
Jan 2023 — Present · Kolkata, IN
Authorised Push Payment and Account Takeover: Secured customers accounts by implementing enhanced verification procedures and monitoring for unauthorised access.Payment Validation and Collection: Identified trends, discrepancies and potential fraud activities leading to reduction in claims processed incorrectly. Customer Complaint Management: Providing ongoing monitoring and resolving formal complaints and Financial Ombudsman Service complaintsas well as dealing appropriately with consent refusals following SAR submissions.A significant aspect of my work is customer complaint management, where I identify and resolve issues promptly, preventing escalation. I take ownership of customer concerns and provide clear, concise communication to ensure that customers feel heard and their issues are addressed efficiently. This proactive approach helps foster trust and customer loyalty.I am also tasked with maintaining comprehensive documentation to ensure compliance with company policies and regulatory requirements. This involves ensuring that all billing adjustments, payment reconciliations, and complaints are recorded accurately in compliance with industry standards.
Education
University of Calcutta
Bachelor of Science - BS
2015 — 2020
Central Board of Secondary Education (CBSE)
Secondary Examination
Central Board of Secondary Education (CBSE)
Higher Secondary
2013 — 2015
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