Pali Gill
Returns and Exchange Specialist @Samsung Electronics
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WORK HISTORY
Returns and Exchange Specialist @Samsung Electronics
Mississauga, ON, CA
Optimized order drops to warehouse vs. manually dropping orders per case, saving labour time, allowing to focus on other tasks. Collaborated with IT, built a macro report, and provided all business details.• Automated goods receivable process, worked closely with IT department and Salvagers. Utilized Tcode tool, enabling more time to work on important projects and reducing manual work.• Recommended processes for all incoming requests from various internal teams in master service mailbox, ensuring supporting documentation was initially included in email. Cut processing time by 20%, avoiding delays in back-and-forth communication with the customer.• Managed Open Return Authorization (RA) master file, ensuring all RAs aging 45+ days were addressed with carriers. Set-up weekly meeting with carrier, addressing open RA cases. Reduced open aging RAs and improved KPIs.• Participated and assisted Returns and Exchange Manager, retail sales managers, and retailers, gaining better understanding of why products were returned. Analyzed returns data and prepared top-quality issues and returns statistics by division/product/ dealer. Analyzed regularly return data, including commercial returns, generating daily/weekly/monthly reports.• Performed return depot management, ensuring compliance, following SECA and HQ policy guidelines. Managed technical non-sellable aging product, confirming weekly salvager billing and accuracy. Oversaw and audit goods received data at return depot.• Participated and assisted Return and Exchange Manager with customer/carrier meetings, presentations, and returns program implementation, improving overall return process from customer, carrier, and salvager.
EDUCATION
Sheridan College
Academic of Business Administration, Major Accounting Co-op
SKILLS
ABOUT PALI GILL
Professional Summary:Highly energetic, self-motivated, service, sales, merchandising, and marketing professional with experience in retail and CPG industries. Expertise in customer/supplier relationship, e-Commerce, account management, and project management from start to finish. Solve problems, apply critical thinking, time management, and decision-making skills, resolving client complaints, engaging customers, and employing concise communication, building long-term relationships with customers and internally with cross-functional teams. Work well under pressure and in fast-paced environments.Core Competencies:Annual Plan Management | Campaign Management | Content Strategy/Quality Management | Digital Brand Store | Inventory Management | Customer Demand Management | Process Optimization | Forecast/Sales/Inventory | Promotional Analysis | Video Conferencing/Presentations Zoom/Teams/Chime | Innovation | AZ License HolderTechnical Skills:Microsoft Office - Excel (Vlookup, Sumifs, Concatenate, Pivot Tables)| Word | PowerPoint Client Server | AS400 | Mainframe | Samsung N-ERP/GCIC | SAP-ERP | Retail Link | Walmart Vendor Portal, Amazon Vendor Central | Dart |SDM (Toolbox and Vendorboard)| Sales & Service Portal (SSP)| Loblaws (Topshelf and Vendorboard)| Retek | PET | BIS | JA (flyer proof)| MPT (marketing promotion tool)
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