Palesa M.

About Palesa M.

I help enterprises adopt AI voice with the right guardrails: security, compliance, and scalable design. Designed and implemented scalable technology architectures that aligned business goals with AI-driven product capabilities. Partnered with leadership and cross-functional teams to ensure enterprise-wide solutions supported strategic growth, operational efficiency, and innovation.Teams using Retell report up to 80% lower call handling costs, while our agents keep powering 40M+ phone calls each month. If you’re exploring voice automation, let’s connect.

Experience

1. Enterprise Architect

   Retell

   Oct 2025 — Present

   Key responsibilities and achievements include:• Technology Strategy & Roadmapping: Defined and executed enterprise architecture roadmaps that supported AI-powered platform scalability, reliability, and future growth.• Solution Design & Integration: Led design and implementation of end-to-end systems, integrating AI, data, and business workflows to optimize performance and impact.• Cross-Functional Collaboration: Worked closely with product, engineering, and operations teams to translate business requirements into scalable technical solutions.• Governance & Standards: Established architecture principles, standards, and best practices to ensure system security, maintainability, and compliance.• Innovation & Optimization: Identified emerging technologies and AI capabilities to enhance platform features, reduce operational complexity, and accelerate delivery.Key Impact: Delivered robust, scalable enterprise solutions that strengthened Retell AI’s platform capabilities, supported strategic initiatives, and enabled long-term business growth.

Education

• MIT Sloan School of Management

  M.S. Management of Technology

• Boston Media House

  Diploma in Media Practices, Advertising Major and Marketing Sub-Major

  2016 — 2020