Paldip Heera
Branch Leader @B&Q
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WORK HISTORY
Branch Leader @B&Q
Leading the day-to-day running of a busy home improvement store with a £6.5m turnover and managing a large team of staff members across departments to achieve all targets / KPIs- Spearheading a major turnaround strategy for the Huntingdon store and elevating it to #1 position in the region by driving efficiencies- Motivating staff teams to deliver results and supporting Team Leaders by driving a ‘high performance’ team culture- Keeping an up-to-date knowledge of company retail processes and communicating changes to staff teams- Focusing on staffing costs, energy usage, loss prevention and cost control in line with defined budgets- Administering cash and stock loss prevention procedures as well as security policies to prevent losses in store- Supporting campaigns for marketing and promotion whilst maintaining awareness of local competitor activity to adapt approaches in line with senior management direction / guidelines- Undertaking effective workforce shift scheduling and rota creation based on previous / forecasted trends to ensure sufficient staff coverage to cope with demand- Recruiting, training and developing staff to provide excellent customer service and achieve business targets- Engaging with staff and customers on a daily basis and ensuring excellent customer satisfaction and service- Undertaking internal audits within the store to ensure all legal requirements are met, including those relating to H&S- Optimising store performance through evaluation of existing processes and identifying improvement opportunities.
EDUCATION
Coventry University
BA (Hons.) Business Studies
St Thomas More RC Upper School
GNVQ: Intermediate & Advanced Business
Coventry University
Bachelor of Arts, Business/Commerce, General
SKILLS
ABOUT PALDIP HEERA
An accomplished Senior Branch & Operations Manager with 20+ years experience working for major retailers including Homebase, Iceland and Wickes. Extensive background in managing branches across regions and directing staff teams to achieve all targets, delivering exceptional levels of customer service in line with brand expectations. Well versed in working at a senior level to continually drive estate wide improvements, providing valuable input on decisions relating to business expansion and the achievement of core commercial objectives.
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