Yazwand Yaz Palanichamy
Director, Research & Advisory Cx Strategy Cross-functional Leadership C-suite Workshops @Info-Tech Research Group
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WORK HISTORY
Director, Research & Advisory Cx Strategy Cross-functional Leadership C-suite Workshops @Info-Tech Research Group
Toronto, ON, CA
Advised C-suite executives on strategic platform sourcing decisions within the Environmental, Social, and Governance (ESG) vendor landscape, customer experience (CX) technologies, and related software markets, providing actionable insights to drive business outcomes.Facilitated executive workshops for C-suite leaders on customer experience strategy, software procurement, and business requirements gathering, achieving 95%+ satisfaction/client value ratings and thereby driving actionable outcomes for client strategy development. Consistently achieved high client satisfaction, maintaining a CSAT/NPS score of 9.85/10 across over 150 analyst calls annually, by excelling in requirements gathering, business process optimization, vendor procurement, stakeholder engagement, and comprehensive market analysis projects. Led and mentored a team of 4–5 research analysts, overseeing the execution of vendor technology market research projects aligned with client objectives, and fostering professional growth through coaching on procurement methodologies, research strategies, and client engagement best practices. Collaborated cross-functionally with departments such as Sales, Account Management, Public Relations, and Marketing, offering subject matter expertise to enhance organizational strategies and initiatives beyond the core research division.Developed and delivered impactful presentations, crafting compelling PowerPoint decks and facilitating workshops tailored for C-level audiences, effectively communicating complex research findings and strategic managerial recommendations.
EDUCATION
Toronto Metropolitan University
Master's degree, Management Science
Six Sigma Online; Aveta Business Institute
Six Sigma: Black Belt Practitioner , Six Sigma (Statistical Quality Control)
Toronto Metropolitan University
Bachelor's of Commerce (BCom) , Business Technology Management (BTM)
Stanford University
Stanford Online (Non Credit Course) Certificate, Organizational Behavior Studies
SKILLS
ABOUT YAZWAND YAZ PALANICHAMY
Yazwand (Yaz) Palanichamy is a distinguished IT Researcher and Advisory Director, specializing in the intersection of business, technology, and sustainability. With a research-driven approach to solving complex challenges, Yaz excels in balancing detailed analysis with big-picture strategic insights.With a career spanning banking, academia, multinational beverage and logistics organizations, and IT research firms, Yaz has developed a strong foundation in adaptability, strategic thinking, and impact-driven work. He has partnered closely with senior executives to deliver actionable insights, shape technology strategy, and support high-stakes software procurement initiatives.Yaz currently serves as an Advisory Director at Info-Tech Research Group, advising private and public-sector organizations on technology strategy, software procurement, and customer experience strategy. He works closely with leaders across higher education, government, Fortune 500 banking, and nonprofit sectors, helping organizations navigate complex vendor ecosystems and make confident, future-ready decisions.Alongside his industry work, Yaz is a published academic author with primary and co-authored papers in peer-reviewed journals, which strengthens his ability to bridge scholarly research with practical industry applications.Yaz holds both a Master of Science in Management and a Bachelor of Business Technology Management from Toronto Metropolitan University. He has also earned notable industry certifications in Scrum, Six Sigma, and various IT-specific project management courses. Core Expertise:Market & vendor strategy • Software procurement strategy • Customer experience strategy • ESG advisory • Business process improvement • Requirements analysis • Project & stakeholder management • Data analysis (SPSS, Salesforce, Tableau) • Process modeling (BPMN, UML) Notable Industry Lead Projects:• Vendor selection consulting for an American Ivy League Educational Institution’s Case Faculty team and Educational & Administrative Technology Services department• Lead author, Establishing a Sustainable ESG Reporting Program (Info-Tech Research Group)• Enterprise Fleet Management System procurement engagement for Coca-Cola Canada BottlingYaz’s academic interests also include Organizational Behaviour, ICT Sustainability, ESG, and Corporate Social Responsibility (CSR) — areas in which he continues to contribute through both research and practice.For consulting, research, or professional inquiries, he can be reached via email at p••••••••@gmail.com or by phone at 64••••••35
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