Palasha Kalko
Retail Adviser @Vodafone
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WORK HISTORY
Retail Adviser @Vodafone
Swindon, GB
Consistently deliver high-quality customer service by identifying customer needs, offering tailoredtelecom solutions, and ensuring smooth end-to-end support-Achieved Top 3 Retail Adviser performance in November 2025, recognised for strong product knowledge, customer rapport, and high sales conversion-Successfully meet and often exceed all necessary KPIs, including sales targets, insurance add-ons,customer satisfaction scores, and operational compliance metrics-Support daily store operations including device troubleshooting, managing transactions, onboarding new customers, and maintaining accurate account/documentation processes-Contribute to a positive store environment by collaborating with team members to improve workflow, increase sales efficiency, and enhance customer satisfaction.
EDUCATION
Manipal School of Commerce and Economics
Bachelor of Business Administration - BBA, Marketing/Marketing Management, General
ABOUT PALASHA KALKO
Marketing is no longer about the stuff you make, but about the stories you tell.\" – Seth GodinWith a passion for storytelling and strategy, I am a Business Management graduate specializing in Marketing Management from Manipal School of Commerce and Economics. My academic foundation, combined with hands-on industry experience, has equipped me to craft impactful campaigns and build authentic brand connections.At Future Mercury, a creative full-stack agency, I managed end-to-end marketing for clients across lifestyle, hospitality, healthcare, and entertainment. My role involved developing content strategies, executing integrated campaigns, designing persuasive pitch decks, and collaborating closely with clients to strengthen brand visibility and engagement.Previously, at Anka Services, I worked on content creation, media coordination, and event support for leading brands, while my experience with The Jurni allowed me to contribute to digital campaigns designed to enhance newsletter engagement and audience growth.These experiences have sharpened my skills in digital strategy, social media management, content development, campaign execution, and client servicing. I thrive on combining creativity with analytical thinking to deliver marketing solutions that resonate with audiences and support business growth.As I continue my journey, I am eager to explore new opportunities, contribute to meaningful projects, and grow in the dynamic world of marketing.
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