Amrita Pal

About Amrita Pal

17+ years of experience building products across B2B and B2C product based companies, Big4, fintechs and multinational banks Led projects across diverse geographies like USA, UK, Singapore, Jamaica, Austria and BulgariaAI/ML Experience: Generative AI: 1. Increased efficiency by 20% and sped the time to market for a cloud migration initiative by automating the extraction of existing behavior of a legacy branch banking product using Tachyon tool from piles of functional specification documents2. Proposed a Gen-AI powered CRM solution to monetize online gaming customer service chats, potentially delivering a 15-20% increase in player lifetime value3. Modelled an Advisory Co-pilot using Langflow for insurance agents to increase lead to policy conversion rate by 10-15% and cut query handling time by 30-40% Agentic AI: Developed an automated AI solution for email support that can mitigate agent backlog by 40-60% and reduce response time by 50-70% through auto-generated draft email responses Predictive AI: Created recommendations for a set of laptop configurations and prices which should be promoted on the B2C platform of a consumer electronics retailer that can reduce inventory markdowns by 20-30% and boost average order value by 5-8%Responsibilities: Ideate and deliver on org level consumer facing products by preparing product vision, strategy, roadmaps, driving prioritisation and collaborating with partners like technology, risk, legal etc. Driving transformations towards a highly stable and scalable infrastructure for the product platform Establishing and monitoring product goals/KPIs Engaging in industry, technology and customer ecosystem research and discovery to effectively identify, anticipate and monitor market and customer challenges, needs and trends Mentoring and guiding the talents of Product Owner Community of Practice

Experience

1. Vice President - Lead Digital Product Manager

   Wells Fargo

   Oct 2023 — Present · Hyderabad, IN

   Amrita is part of the Consumer Technology team that focuses on deposits, payments and CRM. The teams under this umbrella provide technology solutions through the enablers of skills, security, stability, scalability, speed and success. Amrita works on a product named Service Vision Platform (SVP). This is a browser-based web application providing sales and service functions for Wells Fargo branches. Branch bankers use SVP to sell and maintain products for customers e.g. checking and savings accounts, credit cards, debit cards, wires, safe deposit box, etc.Amrita is associated with the Platform team of SVP. This team is responsible for developing a new vision and strategy to drive transformation towards a highly stable and highly scalable infrastructure and engineering platform.Achievements: Enabled the bank in achieving its 6S strategy and progressing towards its target infrastructure cost reduction of $1B over the next 10 years by migrating debit card services to PCF cloud Improved customer experience by enabling them to register the replaced debit card on third party platforms for auto-renewal of subscriptions in cases of loss/theft of old debit card

Education

• Kairali School - Ranchi

  Secondary School Certificate, General

  2001

• Delhi Public School, Ranchi

  Senior Secondary School Certificate, Science

  2001 — 2003

• National Institute of Technology Warangal

  B.Tech

• National Institute of Technology Warangal

  Bachelor Of Technology, Chemical Engineering

  2004 — 2008

• Indian School of Business

  Executive Programme, Business Administration and Management, General

  2012 — 2014

Skills

• Anti Money Laundering
• Property & Casualty Insurance
• Consulting
• Cassiopae
• Microsoft Visual Sourcesafe
• Trade Finance
• Customer Experience Management
• Pre-Sales
• Online Poker
• Online Fraud
• Rational Functional Tester
• Test Automation
• Project Management
• User Acceptance Testing
• Agile Methodologies
• Management
• Data Analysis
• Team Management
• Sdlc
• Cross Channel Fraud
• Requirements Gathering
• Analytics
• Finacle
• Guidewire Policy Center
• Fraud Detection
• Regulatory Compliance
• Us Banking Regulation
• Manual Testing
• Swift Messaging
• IT Strategy
• Sql
• Regulatory Requirements
• Auto-Finance
• Power Bi
• Payment Systems
• Data Visualization
• Smartsheet
• Microsoft Office
• Business Analysis
• Swift Payments