Palak Rastogi

WORK HISTORY

EDUCATION

ABOUT PALAK RASTOGI

Passionate Data Analytics Professional with Proven ExpertiseGreetings! I am a seasoned Operations Analyst with a keen focus on optimizing and enhancing the Amazon Pay UPI ecosystem. Currently serving at Amazon Pay India Private Limited, I bring a wealth of experience in data analysis, problem-solving, and strategic decision-making. Key Achievements: Amazon Pay India Private Limited (March 2022 - Present) As an Operations Analyst, I drive improvements in the Amazon Pay UPI ecosystem through meticulous data analysis & strategic insights. My role as a Subject Matter Expert for the UPI vertical involves upskilling the new hires & handling critical issues like Legal, RBI and grievance escalations. I also extend support to Account takeover, KYC and CO-Branded Credit Cards verticals. Leveraging SQL and AWS, I extract, manipulate, and analyze data, ensuring a positive customer experience by identifying and resolving product bugs. Highlights:• Innovative Problem Solver: I proactively identify opportunities for improvement, implementing strategic solutions to maintain a positive customer experience.• Regulatory Compliance: Develop and modify SOPs in adherence to RBI guidelines, collaborating with regulatory authorities, legal teams, and social media teams on high-severity escalations.• Leadership and Training: Mentor new team members and design training modules for upskilling, ensuring a cohesive and high-performing team. Amazon Development Center, Delhi NCR (September 2020 - March 2022) As an Executive in Customer Support, I honed my skills in handling customer escalations, resolving issues for South Asia and North America regions. With a focus on continuous improvement, I audited calls, emails, and chats, contributing to the overall enhancement of customer service quality. iEnergizer: Make My Trip, Delhi NCR (December 2019 - April 2020) In a previous role as an Executive in Customer Support, I showcased my ability to resolve customer escalations in real-time, highlighting process improvement areas to leadership. Why Choose Me:• Proven track record in data analytics and strategic decision-making.• Regulatory compliance expertise in the financial sector.• Strong leadership and mentoring skills, fostering a collaborative team environment.• Exceptional problem-solving skills, consistently improving processes for enhanced efficiency.Let\'s connect and explore how my analytical prowess and commitment to excellence can contribute to your team\'s success! Connect with me: https://github.com/palak160 r••••••••@gmail.com