Palak Arora
Customer Experience Customer Success @Kinaxis
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Customer Success @Kinaxis
Ottawa, ON, CA
Comprehensive vendor and make-vs-buy analyses to inform information-systems strategy, evaluating long-term revenue projections, total cost of ownership, and return on investment (ROI) for off-the-shelf solutions versus in-house development to recommend the optimal approach aligned with project vision and organizational goals.• Stakeholder consultations and requirements analysis with internal teams, Account Executives and clients to identify, document, and validate business system requirements for technical solution development.• Developed detailed system requirement documentation that translated business needs into technical specifications, creating comprehensive project documentation to guide system development processes.• Served as liaison between business units and technology teams, facilitating effective communication among Business Development, IT, Marketing, and Sales departments to support seamless information systems integration.• Contributed to end-to-end information systems projects from requirements gathering through implementation support, ensuring technical solutions aligned with business objectives and supported established performance criteria.• Analyzed information systems processes and contributed to customized solutions to improve system performance, data accuracy, and operational efficiency while supporting organizational strategic objectives.• Performed advanced data analysis and created reporting dashboards utilizing Excel and business intelligence tools to support data-driven decision making, including data validation and system performance analysis.• Developed project prototypes and presentations to demonstrate proposed solutions and effectively communicate complex technical concepts to both technical and non-technical stakeholders.
EDUCATION
University of Ottawa
Master of Engineering - MEng
DIT UNIVERSITY
Bachelor of Technology - BTech
ABOUT PALAK ARORA
With a Master’s degree in Engineering Management from the University of Ottawa, specializing in Consulting, Product Development, Business Intelligence, and Project Management, you will benefit from my strong foundation in leadership, business strategy, and analytical thinking. This background has equipped me with the skills necessary to manage complex projects while ensuring alignment with broader business objectives. With 7+ years of experience in process automation, business analysis and team leadership, I have led projects that enhanced system performance, reduced response times, and modernized enterprise systems. My expertise spans designing scalable software solutions, migrating legacy systems to microservices architectures, and driving faster deployments. I have successfully worked with cross-functional teams and stakeholders to ensure projects are delivered successfully and meet client expectations. I’m excited to bring my technical expertise and management qualifications to roles where I can help you drive innovation, lead dynamic teams, and achieve organizational goals through effective project execution and data-driven decision-making.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.