Palak Tomar
SAAS Customer Success Executive @ byteEDGE | MBA From @IMT
- Role
- Customer Success Executive at Byteedge
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Palak Tomar
As a Customer Success Executive at byteEDGE, I leverage my skills in product strategy and…
Experience
Customer Success Executive
Jun 2023 — Present · Gurugram, IN
As the Single Point of Contact (SPOC) for our valued clients, I ensure a seamless and impactful customer experience from onboarding to long-term success. My Key Responsibilities Include:Client Relationship Management: Acting as the primary liaison for top-tier clients, ensuring their needs are met proactively and efficiently.Issue Resolution & Coordination: Collaborating with cross-functional teams to resolve technical issues, product-related concerns, and service requests—ensuring smooth and timely resolutions.Upselling & Cross-selling: Identifying growth opportunities within accounts by understanding client goals and aligning them with the right products or services.Billing & Invoicing: Taking ownership of billing processes, coordinating with finance, and ensuring timely and accurate invoice sharing.Performance Tracking & Reporting: Providing regular updates, insights, and reports that help clients derive maximum value from our offerings.Client Retention & Satisfaction: Building trust through consistent follow-ups, feedback sessions, and value delivery—turning clients into long-term partners.
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, Business Administration and Management, General
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