Palak Sanghvi
VP - Customer Success at Mindstix Software Labs
- Role
- Vice President, Customer Success at Mindstix Software Labs
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Palak Sanghvi
Seasoned technology leader with over 10+ years of experience in customer success, product management, and technical architecture. Proven track record in driving customer satisfaction, reducing churn, and increasing account renewals through strategic initiatives and innovative solutions. Adept at leading cross-functional teams and managing high-profile client relationships. Actively seeking a management role in Customer Success to leverage skills in client engagement and product strategy within medium to large-scale organizations.Key Highlights:1. Managed customer success for 3 marquee clients while overseeing a portfolio valued at ~$9M2. Conceptualized and executed comprehensive customer success programs that reduced customer queries3. Negotiated strategic partnerships, contributing to a 30% increase in Annual Recurring Revenue (ARR)4. Managed key CXO and stakeholder relationships, expanding business opportunities from new and existing customers5. Led the development of multiple digital solutions6. Received multiple accolades including Certificate of Excellence (2022), Emerging Leader Award (2021), and Employee of the Year (2017)
Experience
Vice President, Customer Success
Aug 2024 — Present
Education
Pune Institute of Computer Technology
Bachelor's Degree
2009 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.