Palak Nagar
Operations Analyst @TP
Liverpool, GB
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WORK HISTORY
Apr 2025 — Present
Operations Analyst @TP
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Liverpool, GB
Client: Department for Work and Pensions (DWP) Resolve 70+ benefit-related queries per shift maintaining 97% CSAT and full SLAcompliance Coordinate with DWP back-office teams to close complex cases within 24 hours,reducing repeat contacts by 10% Work with real-time data systems to ensure accurate processing and timely resolution
ABOUT PALAK NAGAR
Hi there! I build data pipelines that work at TCS, I optimized a Glue job handling…
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