Palak Jadhav

About Palak Jadhav

Support activities throughout the entire Project lifecycle i.e. Project Initiation…

Experience

1. Project Manager - Birlasoft

   Birlasoft

   Apr 2014 — Present · Mumbai, IN

   Support activities throughout the entire Project lifecycle i.e. Project Initiation, Project execution, and Project closure stages• Hands on experience on ServiceNow (SNOW)• Organize meetings between T&T and BAU teams for KT handover to get the services in BAU scope• Managing project risks, issues and gaps and status reporting to leadershipResource management• Weekly calls with customer on resourcing status• Teams optimization activity on quarterly basis to increase the gross margin • Daily calls with Talent Acquisition (TA) team to track the hiring progress and timely closure • Working directly with the client in terms of successful closure of the action itemsKT and Run book completion status to customer and internal stakeholders• Validation of billing sheet and coordinates with customer to get the approval to complete the monthly billing• Connect with internal team to get the invoices generated and submission to customer• Coordination with Learning and Development (L&D) team to organize the trainings for resources• Discussion with tower lead and managers for rotation and promotions of resources from Level 1 to Level 2/3 • Access management • Onboarding & offboarding process • Analysis of incidents tickets on monthly and quarterly basis by Smart Ticket Analyzer (STA) tool • ODC Readiness at the offshore location – Telecom, IS, Infrastructure, etc.Raising service request in ServiceNow (SNOW) tool to provide the access to resources in customer infrastructure • Working with different geographies across different time zones to execute responsibilities • Support to Program Manager in Migration activities and tracking • Migration meetings with customer i.e. Entry Gate, Cutover, Status and Go Live services meetings etc. • Raising\\Tracking change requests to implements the tasks in ServiceNow (SNOW)• Ensure CMDB updating post Migration

Education

• Sou Laxmibai English Medium School

  B.Com, M.COM

  1997

Skills

• Performance Appraisal
• Team Management
• Employee Engagement
• Mis
• Training
• Analysis
• Vendor Management
• Talent Acquisition
• Technical Recruiting
• Testing
• Strategy
• Project Management
• Erp
• Resource Management
• Program Management
• Hris
• Requirements Analysis