Palak Gupta
Customer Success Trainer
- Role
- Customer Success Trainer at Volza
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Palak Gupta
As a Customer Support Trainer, I\'ve honed my skills in designing and delivering customized training programs for SaaS product users. I specialize in empowering customer success teams and clients to maximize product utilization and achieve their business goals. My responsibilities included developing engaging training materials, conducting workshops and webinars, and collaborating cross-functionally to optimize the customer journey. Key Skills:Customer Success StrategySaaS Product KnowledgeCross-functional CollaborationTraining Program Design & DeliveryTraining Effectiveness EvaluationI am a dedicated and results-oriented Customer Success Trainer with 2.5 years of hands-on experience specializing in Software as a Service (SaaS) environments. I have contributed to enhancing customer satisfaction and product adoption within the SaaS industry. My expertise lies in creating engaging training materials and facilitating interactive sessions that empower clients to maximize the value of SaaS products.🤝 Let\'s Connect:I\'m passionate about driving customer success and am always open to networking opportunities with professionals in the SaaS industry. Let\'s connect to explore collaboration opportunities and drive mutual success!
Experience
Customer Success Trainer
Sep 2023 — Present · Delhi, IN
Working as a Customer success trainer, Responsible for conducting training sessions for newly onboarded clients. Providing in-depth knowledge upon portal.My expertise is to conduct sessions which are interactive,informative,helping client to quickly grasp knowledge of software.Providing walkthroughs of portal, Guiding how volza portal can be utilised to extract export -import related data, Giving detailed insights upon growing global countries, helping them to target such countries and generating revenues by exploring.Compiling and analysing customer feedback to identify trends and improve product usability leading to a 20 % decrease in support tickets.Acting as a subject matter expert,fullfilling business requirements of Clients by sharing relevant and noteworthy data from portal.
Education
Technocrates Institute Of Technology
Master of Business Administration - MBA
2020 — 2022
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