Palak Chawla
HR Coordinator Tutor Coordinator @Tutor Doctor
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WORK HISTORY
HR Coordinator Tutor Coordinator @Tutor Doctor
London, ON, CA
Client care, Responding to emails and phone calls in a timely manner, updating the call log - Handling concerns in a professional manner and redirect as necessary- Data entry into Big Apple, Google keep, Excel sheets etc - Maintaining client and tutor files and lists, both digital and paper- Booking consultations, helping with recruitment as needed- Outbound calls to prospects looking for tutoring (leads from events/ web leads etc)- Helping with payroll and other administrative duties where needed- Matching students to appropriate tutors, coordinating with clients and tutors in the process via email, phone calls or text (office line)- Coordinate with Tutor recruiter to discuss students to be matched and hiring needs - Tutor onboarding, and ensuring onboarding material is relevant and updated - Checking in with tutor, maintain tutor lists and availability in each semester - Approve session reports and remind tutors to send reports in on time before payroll - Conducting reference checks - Ensuring Background checks are up to date - Help with organising tutor get togethers!
EDUCATION
Springdales School
Humanities
Jesus and Mary College
Bachelor of Arts - BA
Fanshawe College
Post-Graduate Diploma
George Brown College
Post-Graduate Certificate
Amity University, Noida
Master of Arts - MA
ABOUT PALAK CHAWLA
With a Master\'s Degree in Counseling Psychology and a Post-Graduate Certificate in Human Resources Management, my commitment lies in leveraging a diverse skill set to drive positive change in both organizational management and human development. Recently, I completed an a Post-Graduate Diploma in Operations Management from Fanshawe College which has further helped me hone my abilities in operational efficiency and strategic management. In my role as a Human Resources Coordinator/Tutor Coordinator at Tutor Doctor, I oversee various administrative tasks including data entry, payroll, consultation booking, recruitment, and tutor matching. My strong interpersonal communication skills enable effective engagement with clients, tutors, and colleagues, fostering robust workplace relationships and a supportive team environment. Thriving in dynamic settings, I excel at problem-solving and adaptability, consistently delivering creative solutions even under pressure. My greatest fulfillment comes from contributing to organizational success and enriching the learning journey for students.
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