Palak Chawla

About Palak Chawla

I\'m Palak Chawla and recently, I have completed a triple major degree in Computer Science, Mathematics, and Statistics from Christ University, Bangalore, Central Campus.I\'m a dynamic and careful analyst with good programming skills, as well as excellent professional talents and communication skills. In and around the domains of Analytics and Business Intelligence, I am looking for possibilities to expand rapidly and generate excellent outcomes. I am really proud of myself for being a quick learner who is constantly interested and eager to master new talents.I believe in balancing my recreational and academic activities. My interests include dance, writing, public speaking, and fashion. I like interacting and connecting with individuals from all walks of life because it helps me achieve my vision and goals.

Experience

1. Technical Support Engineer

   Eshopbox

   Sep 2025 — Present · Gurugram, IN

   Managing API integrations and Postman-based troubleshooting across multi-channel eCommerce ecosystems, ensuring real-time synchronization of orders, inventory, wallet transactions, and warehouse operations. Conduct root cause analysis (RCA) using SQL queries, system logs, and GCP monitoring tools to diagnose order flow failures, B2B/B2C processing gaps, and OMS/WMS workflow disruptions.Lead cross-functional war-room escalations involving warehouse teams, developers, CSMs, and leadership to resolve high-impact red-zone issues while maintaining SLA compliance. Create structured Jira/GitHub bug reports, streamline issue routing across engineering teams, and drive resolution for 10–15 daily technical cases spanning brand partners, internal systems, and warehouse operations.

Education

• St. Mary's Academy - Saharanpur

  Secondary School Certificate (Class 10th)

• St. Mary's Academy - Saharanpur

  Pre-University Course Second Year (Class 12th)

• Christ University, Bangalore

  Bachelor of science - computer science mathematics and statistics, Data Processing

  2021 — 2024