Palak Bhandari
Analytics Lead | CX & Commercial Analytics | Forecasting, KPI Frameworks & Digital Transformation
- Role
- Dy Manager Data Analyst and Scientist at パナソニック
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Palak Bhandari
Analytics Lead with 11+ years of experience driving enterprise analytics, CX transformation, and data-driven decision-making across consumer electronics, retail, and consulting environments.I specialize in forecasting, commercial analytics, and executive dashboards, partnering closely with CFOs and senior leadership to embed analytics into financial planning, demand forecasting, and business reviews.Currently, I serve as an SME for enterprise customer service digitization, owning analytics frameworks and vendor evaluation for omnichannel platforms including voice bots, chatbots, and contact centers. I focus on translating CX and operational data into measurable improvements in efficiency, resolution, and customer experience.Previously, I have delivered analytics solutions for Fortune 500 clients, automated reporting at scale, and integrated internal and external data sources to drive category growth, promotion ROI, and strategic decisions.Core strengths: Analytics leadership, CX & omnichannel analytics, forecasting, KPI frameworks, Power BI, stakeholder management, and digital transformation.
Experience
Dy Manager Data Analyst and Scientist
Dec 2023 — Present · Thane, IN
Analytics Lead driving enterprise MIS, forecasting, and CX digitization initiatives.
Education
Indian Institute of Management, Lucknow
Business analytics, Data Science & Business Analytics
2018 — 2019
University of Pune
Electronics and Telecommunications Engineering
Apeejay Stya Education (Svran Foundation)
Science
2008 — 2010
Indiana University - Kelley School of Business
Data Science & Business Analytics
2018 — 2019
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