Pakshal Jain
Assistant Manager Customer Care
- Role
- Assistant Manager Customer Support at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Pakshal Jain
Results-driven Team Leader with extensive experience at Teleperformance IBU Pvt. Ltd, recognized for boosting productivity and consistently meeting KPIs through strategic coaching and mentoring. Expertise in KPI tracking and conflict resolution enhances team collaboration, leading to improved customer satisfaction and operational efficiency.
Experience
Assistant Manager Customer Support
Nov 2023 — Present · Indore, IN
Achieved monthly KPIs by leading a team of 15 associates to drive productivity.• Boosted KPI scores through structured coaching and consistent performance evaluations.• Reduced escalations by implementing real-time tracking dashboards and proactive monitoring.• Optimized workflows with cross-functional teams, enhancing first-call resolution rates.• Ensured compliance with company policies while fostering an accountable workplace culture.
Education
Swami Vivekanand College of Engineering
Bachlore of Engineering, Electronics and Communication
2011 — 2015
ILVA Higher Secondary School
SSC, Mathematics
2008 — 2009
ILVA Higher Secondary School
High School, Physics,Chemistry and Maths
2010 — 2011
Skills
- C++
- Microsoft Office
- Sap Materials Management (Sap Mm)
- Powerpoint
- Microsoft Excel
- Java
- Software Testing
- Core Java
- Microsoft Word
- C
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