Paige MacDonald
Delivery Manager Solutions Architect @Acxiom Salesforce Practice
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WORK HISTORY
Delivery Manager Solutions Architect @Acxiom Salesforce Practice
Huntington Beach, CA, US
I lead delivery for complex, client-facing Salesforce website initiatives, owning execution from early discovery through launch. My role is a hybrid of delivery management, solution architecture, and business analysis, partnering closely with clients, advisory leadership, and technical teams to ensure scope, timelines, and outcomes stay aligned.Key highlights include:• Led an 18-month, multi-million-dollar Salesforce commerce website launch for a national automotive shipping company, overseeing discovery, scope, governance, and cross-functional delivery in a high-pressure client environment; delivered on time and on budget.• Led three iterations of a Salesforce Agentforce implementation across two customer-facing websites, including participation in a Salesforce pilot program with a fixed January 31, 2025 launch deadline.• Partnered on discovery and statement-of-work definition and oversaw the design, delivery, and testing of AI-driven support workflows (including case creation, order verification, and real-time agent assistance), improving operational efficiency and customer experience.• Served as a trusted delivery leader across a portfolio of 12+ enterprise and consumer brand clients over 4.5 years, supporting multiple successful project phases.• Collaborated closely with advisory and technical leadership during early discovery to refine scope, shape business requirements, and align business intent with feasible, scalable delivery—protecting margin and managing delivery risk.• Acted as a consistent bridge between business stakeholders and technical teams, bringing structure to ambiguity and maintaining strong client trust throughout execution.
EDUCATION
UCLA
Bachelor's degree, Film/Cinema/Video Studies
UCLA
MFA, Screenwriting
ScreenwritingU
Pro-Series, MSC
SKILLS
ABOUT PAIGE MACDONALD
I’m a Delivery and Program Manager with over a decade of experience leading complex, client-facing Salesforce and digital initiatives for enterprise and consumer brands. I specialize in owning delivery end to end—guiding discovery, shaping scope, aligning stakeholders, and ensuring execution stays on track in high-pressure environments.Over the past several years, I’ve led multi-million-dollar Salesforce website implementations and AI-enabled initiatives, partnering closely with business leaders, advisory teams, and engineers to translate ambitious goals into executable plans. I’m known for bringing structure to ambiguity, protecting margin through disciplined scope management, and delivering predictable outcomes across distributed teams.My background spans Salesforce B2B, D2C, Commerce Cloud, Marketing Cloud, and Agentforce, with deep experience in regulated and brand-sensitive industries, including automotive, pharmaceuticals, and consumer retail. Earlier in my career, I worked in film production management—an experience that still informs how I lead: balancing creativity with rigor, managing complex logistics, and keeping diverse teams aligned under tight deadlines.I’m currently exploring Delivery Manager and Program Manager opportunities where strong execution, stakeholder leadership, and technical fluency are essential. I’m especially interested in roles focused on Salesforce-driven digital transformation, platform launches, and operational excellence.
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