Paige Carey
Client Success Manager @Breezeway
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WORK HISTORY
Client Success Manager @Breezeway
US
Owning the post-implementation relationship with a book of 130-150 mid-market accounts, leveraging product knowledge and understanding client needs to deliver tailored solutions.Driving user adoption through personalized training, and providing ongoing education on new features and product enhancements.Maintaining client engagement to build confidence in the product and drive further adoption, identifying upsell and cross-sell opportunities, and proactively mitigating churn risks.Developing and implementing engagement, adoption, and success strategies through data analysis and client feedback.Acting as the voice of the client internally, providing feedback to enable continuous product and business development.Applying a solution-oriented approach to address client needs and efficiently escalating issues when necessary.
EDUCATION
Atlantic Cape Community College
Associate of Arts (A.A.), Communication, General
Rowan University
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT PAIGE CAREY
Enthusiastic and results-oriented Customer Success Manager with 6+ years of experience building strong B2B client relationships, exceeding expectations, and maximizing customer value. Proven ability to develop and implement successful strategies to drive adoption, retention, and upsell opportunities.
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