Paige Hector
Help Desk Specialist @Cricket Wireless
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WORK HISTORY
Help Desk Specialist @Cricket Wireless
Atlanta, GA, US
Responsible for assisting Cricket Retail Employees with setting up Cricket store network and hardware related tasks such as but not limited to: LAN configurations, POSTerminal & Printer setup, ISP issues, and remote device configuration• Effectively translate complex technical concepts into easy to understand language to assist non-technically oriented Cricket Employees• Collaborated with Cricket Development team in the creation of an AI Assistant ‘Ask Cricket’. Provided data found from our most common calls to assist in training the AI system and adding to its Data sets.• Assist Cricket DevSec Operations in improving Cricket Aktivate software by maintaining high standards of documentation and ticketing etiquette
EDUCATION
Jackson State University
BBM, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT PAIGE HECTOR
My name is Paige Hector, a marketing professional with a bachelors degree in business and…
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