Paige Hector
Life is not about the breath we take but moments that take our breath away!
- Role
- Help Desk Specialist at Cricket Wireless
- Location
- Decatur, GA, US
- LinkedIn followers
- 500 followers
About Paige Hector
My name is Paige Hector, a marketing professional with a bachelors degree in business and…
Experience
Help Desk Specialist
May 2022 — Present · Atlanta, GA, US
Responsible for assisting Cricket Retail Employees with setting up Cricket store network and hardware related tasks such as but not limited to: LAN configurations, POSTerminal & Printer setup, ISP issues, and remote device configuration• Effectively translate complex technical concepts into easy to understand language to assist non-technically oriented Cricket Employees• Collaborated with Cricket Development team in the creation of an AI Assistant ‘Ask Cricket’. Provided data found from our most common calls to assist in training the AI system and adding to its Data sets.• Assist Cricket DevSec Operations in improving Cricket Aktivate software by maintaining high standards of documentation and ticketing etiquette
Education
Jackson State University
BBM, Business, Management, Marketing, and Related Support Services
2012 — 2013
Skills
- Microsoft Office
- Sales
- Customer Service
- Public Speaking
- Research
- Merchandising
- Social Networking
- •Learn Quickly, •Trustworthy, •Organized, •Trustworthy
- Microsoft Excel
- Powerpoint
- Community Outreach
- Microsoft Word
- Time Management
- Marketing
- Social Media
- •Efficient, •Adapt to Situations, Interpretation, •Creativity, •Decision Making,
- Teamwork
- Event Planning
- Data Analysis
- Leadership
- Market Research
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