Paige Harthun
Senior Business Process Consultant | ServiceNow EC Pro | Employee Experience Advocate | Instructional Design Sepcialist
- Role
- Senior Business Process Consultant Servicenow Ec Pro at CDW
- Location
- Casper, WY, US
- LinkedIn followers
- 500 followers
About Paige Harthun
For more than 16 years, I have helped organizations improve service delivery, streamline…
Experience
Senior Business Process Consultant Servicenow Ec Pro
Oct 2025 — Present
I lead the strategic deployment of the Employee Center Pro platform as the enterprise-wide intranet interface. In this role, I ensure alignment between the platform and the organization\'s business goals, as well as the evolving needs of end-users.Key Responsibilities- Partner with cross-functional business units (HR, IT, Finance, Facilities, etc.) to assess current processes, identify improvement opportunities, and translate them into scalable ServiceNow solutions- Design and document future-state processes, leveraging the capabilities of the ServiceNow platform to streamline service delivery and enhance the overall employee experience- Facilitate interactive workshops and stakeholder engagements to gather requirements, validate designs, and drive consensus across diverse teams- Develop and maintain comprehensive process maps, user stories, and functional specifications to support the configuration and development efforts- Collaborate with the ServiceNow development team to ensure the successful implementation and adoption of the platform within the organization- Provide ongoing support, training, and optimization of the ServiceNow-powered intranet and employee experience solutions.
Education
Montana State University Billings
Bachelor's degree, Health/Health Care Administration/Management
2012 — 2015
Western Governors University
Master of Education - MEd, Educational/Instructional Technology
2020
Great Falls College Montana State University
Associate's degree, Respiratory Care Therapy/Therapist
2006 — 2010
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