Paige Grissom
Director of Customer Experience | Driving Seamless Customer Delivery & Outcomes
- Role
- Director of Customer Experience at Quantified
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Paige Grissom
As an accomplished Director of Program Management, I specialize in strategic planning, project oversight, and stakeholder engagement. I bring a systems mindset to every decision-making process, understanding the broader impacts of my strategies. Notably, I have reduced implementation times by 93%, significantly enhancing client satisfaction and operational efficiency.I have extensive experience collaborating with Product, Engineering, Customer Experience, and Customer Success teams, allowing me to lead diverse teams effectively. My strength lies in building strong customer relationships and collaborating closely with all stakeholders, from enablement teams to C-level executives. Committed to continuous improvement and teamwork, I excel at guiding cross-departmental teams through complex challenges to achieve exceptional results for clients and the organization.
Experience
Director of Customer Experience
Jun 2024 — Present · Charlotte, NC, US
Consulted directly with key clients providing tailored solutions and strategic guidance to optimize their customer experience and achieve their business goals- Gathered and analyzed client feedback, translating insights into actionable recommendations for product enhancements, features, and improvements- Directed cross-functional teams to successfully deliver multiple projects, with quality and speed- Managed and effectively communicated program progress, risks, and issues effectively to stakeholders, and facilitate decision-making processes as needed- Developed mitigation strategies and contingency plans to address risks proactively and minimize their impact on project outcomes- Established quality standards and ensure adherence to them throughout the program lifecycle- Conducted regular reviews and evaluations to assess program effectiveness and identify areas for improvement
Education
Georgia College & State University
Bachelor of Science (B.S.), Kinesiology and Exercise Science
2009 — 2013
Skills
- Recruiting
- Customer Service
- Powerpoint
- Teamwork
- Staffing Services
- Event Planning
- Microsoft Office
- Wellness
- Social Media
- Temporary Staffing
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