Paige Coulthurst
Operations Director @Soap Media
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WORK HISTORY
Operations Director @Soap Media
Manchester, GB
As the Operations Director at Soap Media, I form part of our board and work closely with the Managing Director to ensure the agency\'s efficiency, profitability, and overall positive work culture.My core responsibility centres around the development and implementation of robust processes and strategies that drive the business forward. Leveraging my expertise in project management, I am passionate about ensuring a high-performing delivery process and team, committed to achieving high quality output and great client service.A significant aspect of my role is cultivating strong and long-lasting relationships with clients, employees, and a diverse professional network. If you\'re interested in collaborating, connecting or discussing how we can drive your business to new heights, please get in touch
EDUCATION
Lancaster University
Management and Information Technology BsC, Management Information Systems, General
SKILLS
ABOUT PAIGE COULTHURST
Currently Operations Director at full-service digital agency Soap Media, I work with the managing director to drive agency performance - leading teams primarily across client services, web, design, social media, and email marketing, while influencing strategy across the wider business. I’m deeply involved in new business development, strategic planning, and operational leadership, with a focus on innovation through AI, automation, and process design.With 7+ years of experience spanning UX design, web project management, and digital marketing, I bring a well-rounded perspective to digital and brand delivery. I’ve led multi-disciplinary teams and built high-performing, client-centric delivery processes across sectors from eCommerce to B2B.PRINCE2 Agile qualified, I take a clear, organised approach to delivery while staying flexible enough to adapt quickly when priorities shift.I care about building healthy team cultures, empowering others, and creating workplaces where people genuinely thrive. Whether I’m building a proposal, leading a pitch, refining a process, or mentoring someone in their growth - I bring motivation, empathy, and accountability to everything I do.Always open to connecting with others in digital, leadership, and agency life.
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