Paige Batista

Office Manager @Gardner White Furniture & Mattress

Auburn Hills, MI, US

Responsibilities:Answer a high volume of inbound calls with a positive demeanorPracticing active listening, clarifying information, and deliver superior customer serviceMust have the ability to diffuse a negative situation and provide customers with a great impressionMaintaining composure in escalated situationsBuilding customer relationships, earning their loyalty and trustOperate accurately and efficiently in a fast-paced environment and quickly document informationHandling multiple responsibilities at one timeUsing multiple social media platforms to interact with customers regarding to their orderRequirements1 years of experience in a customer relations department within a contact call centerHigh School Diploma or GED requiredMust be able to meet monthly call volume goalsAbility to articulate written and verbal communication skillsAbility to remain calm under stressful circumstances and make decisions independentlyKnowledgeable in Word and ExcelExceptional Phone Etiquette

Lahser High School

High School/Secondary Diploma Programs