Pahniti Tosuksri

About Pahniti Tosuksri

Experienced systems builder that delivers technology solutions to tackle large-scale societal problems. These systems include digital products, processes, managing inputs and outputs, and continuous improvement and take a human centered approach, so focus can be placed on things that matter – relationships, change management, and combining people’s strengths for maximum collective impact.

Experience

1. Director of Product

   Grounded Solutions Network

   Apr 2021 — Present · Cleveland, OH, US

   Leading product strategy of Grounded Solutions’ signature technology product, HomeKeeper, a Salesforce App designed for homeownership and housing counseling programs. Under my leadership, overall user base and revenue grew by 50% over three years, allowing for our product to secure sufficient revenue to cover expenses for the first time in HomeKeeper’s history. Manage a team of 4 staff, spanning product management, CRM administration, training & support, and marketing & outreach.Maintaining and improving HomeKeeper’s National Data Hub, a systematic aggregation of performance evaluation data from HomeKeeper participating organizations, working closely with research department to analyze performance data providing strategic insights to organizations and sector wide impact reports.Overseeing Grounded Solutions’ technology operations, including Salesforce administration, Eurekos Learning Management system, Managed IT Services, cyber security, productivity tech stack and impact data infrastructure. Drive technology success through collaborative implementations of technology products with an integrated, human centered, and continuous development approach.Participating in impact data standardization and homeownership collaboratives, including the Housing Counseling MISMO Workgroup, Black Homeownership Collaborative, and Washington State Community Land Trust Data Standards.

Education

• Case Western Reserve University

  Bachelor's

  2001 — 2005