Vikram Kumar Pahariya

About Vikram Kumar Pahariya

Technology professional with 15+ years of experience in banking systems, specializing in IT service governance, risk management, and regulatory compliance.Proven track record of managing end-to-end service lifecycle, ensuring audit readiness, and implementing cybersecurity and cloud governance controls across global environments.Currently transitioning into AI Governance, with focus on model risk management, responsible AI, and regulatory compliance frameworks.Immediate Joiner and actively seeking opportunities in AI Governance, Technology Risk, and Compliance domains.

Experience

1. Senior Contract Specialist

   HSBC

   Jun 2023 — Present

   Acted as IT Service Owner for Treasury Liquidity Collateral and IRRBB programs, owning end-to-end service lifecycle including service stability, risk, compliance, availability, and production support. • Led L2/L3 production support for Tier 2 banking applications, managing 24x7 operations, incident triage, and escalation management, achieving faster resolution, reduced MTTR, and minimal business impact. • Implemented proactive monitoring and alerting across applications, infrastructure, and logs using GCP Cloud Monitoring, Grafana, AppDynamics, and Splunk, enhancing incident detection and response efficiency. • Drove incident and problem management processes, including root cause analysis (RCA), reducing recurring incidents and improving overall system stability and reliability. • Ensured regulatory, security, and audit compliance by driving structured governance and securing EHC approvals for seamless cross-regional migration from on-premise to GCP. • Defined and executed service strategy, roadmap, and operating model, consistently achieving 99.9%+ availability and improving SLA compliance by ~15%. • Led service risk management, including capacity planning, resiliency engineering, disaster recovery (DR) readiness, and audit remediation, while delivering 15–20% run-cost optimization through automation and resource efficiency. • Governed cybersecurity posture, including vulnerability management and patching, reducing critical security findings by ~70%, while managing vendors and senior stakeholders across global teams. • Automated operational workflows, runbooks, and health checks using scripting and DevOps practices, improving operational efficiency and reducing manual effort.

Education

• ITM GOC (IITM)

  B.E; 12th; 10th, Computer Science and Engineering

  2002 — 2002

• Rajiv Gandhi University of Health Sciences

  Bachelor of Engineering, Information Technology

• Miss Hill School, Gwalior

  Board Of Secondary Education, 12th

  2001 — 2002

Skills

• Active Directory
• Dns
• Windows Server
• Dhcp
• Servers
• Troubleshooting
• Microsoft Exchange
• Microsoft Sql Server
• Technical Support
• Networking
• Hardware
• Software Installation
• Group Policy
• Windows
• Citrix