Amber Page

About Amber Page

At NTT Ltd, my focus is on steering our Integrated Operations Center to new heights…

Experience

1. Director, Integrated Operations Center

   NTT DATA, Inc.

   Sep 2022 — Present

   Ensure all customers in the IOC support vertical are satisfied with services rendered within the context of standard NTT practices and applicable customer agreements. Manage major interactions with all customers especially those activities related to new business, contracts, and support escalations. Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Ensure that the quality of service provided to customers meets or exceeds expectations set by the immediate Vice President and NTT Executive Team. Assist the Vice President with developing IOC budget. Provide advice and recommendations to the Group Vice President, especially in terms of the effectiveness, efficiency, and quality of IOC services delivery and functions. Liaison with all NTT’s division operations and services to keep abreast of policy and procedural changes; develop and review procedures for IOC operating/procedure manuals. Analyze service trends, identify areas for improvement, and provide strategic recommendations to Group VP for optimizing IOC functions and effectiveness.

Skills

• Healthcare Information Technology
• Client Relations
• Technical Support
• Business Analysis
• Performance Metrics
• Information Technology
• Sales Operations
• Customer Service
• Supervising
• Management
• Time Management
• Security
• Communication
• Customer Service Management
• Strategic Hiring
• Leadership