Padmavathy Rajamurthy

About Padmavathy Rajamurthy

I am a results-driven Product Manager with extensive experience in leading 0-1 product…

Experience

1. Product Manager

   Samsung Electronics America

   Jul 2021 — Present · Bellevue, WA, US

   Defined the end-to-end Customer Experience (CX) for Omnichannel - BOPIS (Buy Online and Pickup In-Store) preorder – boosting incremental revenue of $1.25M—7.5x the forecast. Spearheaded Marketplace/Omni-channel D2C store implementation from requirement gathering to product launch for TV category from 60+ P.C.Richards and Sons stores, helping to achieve an incremental revenue of $1M. Launched BestBuy Gift Card Offer programs, helping to achieve a 10% increase in store pick-up orders for TVs. Collaborated with UX teams for A/B testing on key features and design elements, optimizing user experience and increasing conversion rates for Store pickup by 10% Led a cross-functional task force to reduce customer contact volume and enhance the Net Promoter Score (NPS). Conceived and implemented refund shipping costs when delivery dates were unmet, increasing NPS by 13%. Owned the headless e-commerce micro-service of Catalog service, and Employee Purchase service, and its Product Information Management (PIM) integration and operation tools (Single Page Apps).

Education

• Vellore Institute of Technology

  Master of Science - MS

Skills

• Agile Methodologies
• Oracle
• Requirements Analysis
• Sql
• Business Analysis
• Java Enterprise Edition
• Pl/Sql
• Java
• Db2
• Sdlc