Padmaraj Komath

About Padmaraj Komath

Over the last 18 years I have worked with three of the world’s top Information Technology…

Experience

1. Client Success Specialist 3

   Oracle

   Jun 2021 — Present

   Working as a Trusted Advisor and has a solid understanding of the Oracle SaaS solutions to ensure customers success on various service and product-related offerings.• Oversees customer experience through the customer lifecycle and accountable for overall operational success of the customer with using Oracle products.• Working with multiple Oracle products for global customers.• Identified opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization, adoption, and value realization.• Conducting regular cadence with assigned Customers, like weekly, bi-weekly, value and annual customer success reviews. • Conducting regular cadence with Engineering and Operations teams to ensure a thorough root cause analysis for product bugs and incidents/service disruptions and drive feature assessment, requirements gathering, sprint planning, and documentation.• Assists in the renewal of client agreements and contributes to pre-sales activities where required.• Onboarded and implemented customers.• Fully proficient practitioner able to communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.• Growing the overall culture and practice of customer success within Oracle by participating in key initiatives.• Working with product team to build a CS tool and evangelizing the practice of CS across Oracle utilities.

Education

• Maharashtra Institute of Technology

  PG Diploma in General Management

  2014 — 2015

• Mangalore University

  Bachelor's degree

  2000 — 2003

• Jaipur National University

  Master of Business Administration (MBA)

  2014 — 2016