Padmanabhan Varadaraj

About Padmanabhan Varadaraj

Versatile and Resourceful mix of Project Management and Service Management Professional with more than 13 years of experience in Information Technology Services specific to Banking & Financial Services domain.• PMP® Certification in Project Management• ITIL Foundation Certification in IT Service Management V2 and ITIL V3 trained.• In-depth understanding on the Customer business requirements of IT Service Desk,Service Operations and IT Operations Management including Managing teams providing Technology Infrastructure Support, L1/L2/L3 Incident Management, Problem Management, Event Management, Service Level Reporting, IT Access management, IT Security Management and IT Service Continuity Management • Worked on implementation & continuous Service improvements Programs in Service operations, Designing of Service Strategy for new Clients, Implementation of Service Transitions plans, focusing on Continuous Service Improvement and Service Re-Engineering plans. Designing & Management of Predefined SLAs and coordinating with PMO for organizational activities• Extensive working knowledge with Project Management having lead technical teams through various phases of SDLC/STLC and Production Support developing, testing, maintaining Application and Systems availability.• Possess excellent communication and interpersonal skills with ability to manage and work in a team and Quick learner and excellent team player, ability to meet tight deadlines.• Possess excellent Multi-tasking abilities, negotiation skills and importance to details and experience in Conflict Resolution across teams which help in effective Project Management.• Extensive Experience in Desktop Technical Support, Infrastructure operations, Remote troubleshooting, Application Maintenance & support, • Track record of assisting in the improvement of existing design and implementation of new reporting procedures that reduce existing tracking efforts and improve customer-satisfaction ratings.

Experience

1. Program Delivery Manager

   Wipro

   Jan 2016 — Present · Coimbatore, IN

Education

• JGVV

  10 +2, Commerce

  1990 — 1996

• University of Madras

  BCom, Commerce/Accounts/Economics

  1996 — 1999

Skills

• Transition Management
• Process Improvement
• Software Project Management
• Servers
• Itil
• IT Operations Management
• Team Management
• Functional Testing
• Pre-Sales
• Infrastructure
• Operations Management
• Management
• IT Service Delivery
• Applications Support
• Networking
• Resource Management
• Troubleshooting
• Service Delivery
• Technical Support
• Business Analysis
• Foundation Certificate in IT Service Management
• Service Management
• IT Service Management
• Pmp
• Program Management
• Operating Systems
• IT Operations
• Project Management
• Vendor Management
• Software Testing Life Cycle