Padmaja Nair
Strategic Service Delivery Leader | Customer relationship management | Project management | Service delivery management | Technology integration | Process optimization | Vendor management
- Role
- Assistant Vice President Service Delivery at Knot Solutions Private Limited
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
About Padmaja Nair
As an Assistant Vice President of Service Delivery at Knot Solutions Private Limited, I leverage my extensive experience in IT service management to deliver high-quality solutions that meet customer needs and exceed expectations. I have successfully built a strong delivery portfolio for Managed Services and created value propositions for clients across the value chain. I am passionate about understanding customer needs and proactively seeking out business opportunities in ongoing projects and customer engagements for continuous up-selling and repeat sales. I have a proven track record of delivering solutions and responses to new opportunities from existing accounts, meeting financial objectives, and improving key parameters to enhance margins. I am also skilled in planning and delivery, ensuring quality compliance, resource economic utilization, and customer satisfaction. Additionally, I have a strong relationship with the Customer Delivery Manager at Knot Solutions Pvt Ltd, which has been instrumental in driving customer satisfaction and loyalty.
Experience
Assistant Vice President Service Delivery
Knot Solutions Private Limited
Jul 2024 — Present · SG
Building Practice delivery portfolio for Managed Services and creating strong value proposition for clients across the value chain Understanding customer needs and proactively seeking out business opportunities in ongoing projects and customer engagements for continuous up-selling and repeat sales. Delivering solutions and responses to new opportunities from existing accounts Meeting financial objectives of the vertical, improve the key parameters for the vertical to improve the margins Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction Relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction Responsible for people processes in the vertical - employee attrition rate, people development and engagement
Education
Mumbai University
BCOM,
1992 — 1994
SIES College of Management Studies
PGDBM
1994 — 1995
Welingkar Institute of Management
Postgraduate Degree
2010 — 2012
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