Padmaja Yerramilli
Servicenow Application Developer @IBM || Ex-Infosian || CSA certified || CAD certified || CIS-ITSM certified || Service Portal
- Role
- Application Developer at IBM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Padmaja Yerramilli
Experienced Technology Analyst with a demonstrated history of working as ServiceNow Developer in the information technology and services industry. Having 5+ years of experience into ServiceNow Administration, Development and implementation with ITSM Designed and implemented new functionality using UI Policies and Data Policy. Worked with business rules, client scripts to create and modify Service Catalogs and maintain service portal. Responsible for creating various workflows and customer satisfaction assessment surveys. Designing, Developing the Catalog items, Workflows, flow designer functionality. Have knowledge on creating configuration Items and services in CMDB. Worked on analyzing and troubleshooting Configuration of the Client side(Client Scripts, UI policies, UI Actions, Glide Ajax), Server side(Business rules, ScriptIncludes, ACL, Workflow editor) Have hands-on experience in developing Customized Email templates and creating ACLs and scheduled jobs. Created custom Reports and Dashboards based on requirement. Implemented solutions on incident Management, knowledge Management, problem Management, Change Management, service requests and SLA definitions. Have knowledge on Rest API, Webhooks, outbound, inbound integration Also have experience of working on a domain separated instance and instance Upgrade activities(cloning, upgrading, testing).
Experience
Application Developer
Jan 2024 — Present
Education
Vignan Institute of Technology and Science
Bachelor's degree, Computer Science
2013 — 2017
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