Padma Gupta

About Padma Gupta

A thought leader, Coach and Change Management, NLP Expert with over 20 years of rich experience in Human Resource Management. Forayed into and managing Customer Experience, Engineering and Technical Service and Business Excellence.Worked in diverse industries like Manufacturing, Trading, Building Material, Oil & Gas and Consulting. Continuously learning newer ways to enhance Customer Experience using Technology, tools and most importantly People management. Experience in building business aligned HR systems & processes, Organization Design, Talent Management, managing Performance, Compensation Management, capability development, coaching and driving organizational culture and change management.Honed with a Senior Leadership Program focused in Business Administration and General Management from Indian Institute of Management Ahmedabad. An NLP Master & Trainer and an MBA from University of Allahabad.

Experience

1. Director - Human Resources & Customer Experience

   Hafele India Private Limited

   Aug 2021 — Present · Mumbai, IN

   Managing and overseeing all aspects of HR, CSR, Customer experience Enhancement and direct and indirect Customer Services including Appliance Product Engineering. In addition direct reporting of Business Excellence & Digital Transformation and Strategy.Involved in betterment of Customer experience and improvement in key business evaluation parameters as part of Core Management team.

Education

• Indian Institute of Management Ahmedabad

  Senior Leadership Program, Business Administration and Management, General

  2018

• University of Allahabad

  MBA, Human Resources

  1998 — 2000

• School of Excellence

  NLP Masters, Nuero Linguistic Programming

  2015

Skills

• Performance Appraisal
• Exit Interviews
• Leadership
• Temporary Placement
• Building Organizational Capability
• Exceptional People Skills
• Employee Relations
• Benefits Negotiation
• Talent Acquisition
• Human Resources
• Personnel Management
• Talent Management
• Compensation & Benefit
• Mis
• Employee Engagement
• Negotiation
• Employee Referral Programs
• Recruiting
• Hris
• HR Policies
• Strategic HR
• Screening
• Eeoc
• Deferred Compensation
• Management
• Performance Management
• Organizational Effectiveness
• Industrial Relations
• Strategy
• Employee Handbooks
• Project Planning
• Team Management
• Sourcing
• Recruitments