Patrick Dinsmore
Global Director of Workforce Management @Just Eat Takeaway.com
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WORK HISTORY
Global Director of Workforce Management @Just Eat Takeaway.com
Developing and executing workforce startegies aligned to the business goals, keeping our partners, customers and colleagues at the heart of our decision making. Focused on transforming operational effectiveness through advanced analytics, innovative WFM methodologies, and scalable onshore and BPO solutions. I coach and build high performing teams to implement strategies that ensure optimal resource allocation, enhance productivity, and align talent with organisational goals.
EDUCATION
Northumbria University
BA (Hons), Sports and Exercise
Northumbria University
Posgraduate diploma, Computer Science
ABOUT PATRICK DINSMORE
Everyday I connect thousands of customers, partners and couriers with skilled advisors. As a data-driven Workforce Director, I\'m passionate about building intelligent workforce strategies that unlock peak operational efficiency and improved performance. I lead with a focus on actionable insights, predictive modeling, and scalable solutions to ensure the right talent is always in the right place, delivering measurable value and strategic alignment. I\'m dedicated to empowering both people and performance. My approach integrates cutting-edge WFM principles with a deep understanding of organisational dynamics to create optimised staffing models. I champion strategies that not only boost productivity and reduce costs but also foster a highly engaged and effective workforce.My other passion is athletics and I am the Chair and Head Coach of our local athletic club with a mission of promoting healthy recreation and increasing participation in sport across our community and the North East. Specialties: FTE & Capacity ModellingFinancial & Budget ControlProject Management (Prince 2)WFO ConsultancyOnshore - Offshore CapabilityBusiness StrategyBusiness Analysis
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