Paula Ceballos
Director Consulting Services @CGI
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WORK HISTORY
Director Consulting Services @CGI
Montreal, CA
Driving Digital Transformation & Strategic Delivery | Empowering Teams | Maximizing Client ImpactAt CGI, I lead transformative initiatives in the transportation sector, including the successful transition and launch of critical enterprise systems. I manage end-to-end client relationships, optimize operations through strategic partnerships, and champion consultant growth by aligning individual goals with organizational vision.Enabling transformation through strategic leadership, delivery excellence, and team empowerment.As a Project Transition Lead, I oversaw the transition and launch of VIA Rail’s new reservation system, managing project budget, knowledge transfer, and the implementation of AMS tools to ensure seamless operational continuity.Client Relationship Management: I lead end-to-end client engagements in the Montreal region, driving exceptional service delivery and stakeholder satisfaction. Through strategic procurement alignment and operational efficiency, I maximize client value while reducing overhead.Team & Consultant Development: I actively mentor and support our consultants by aligning their career growth with CGI’s strategic objectives and client mandates. I foster a culture of high performance, ownership, and continuous development.I leverage CGI’s deep expertise and full-service capabilities to guide clients through their digital and operational transformation journeys.
EDUCATION
Université Laval
Executive MBA
Dawson College
DEC, Social Science
Concordia University
BA, Social Science
SKILLS
ABOUT PAULA CEBALLOS
I am a senior digital transformation leader specializing in cloud modernization, customer experience innovation, and the orchestration of large-scale technology programs. My role centers on driving multi-year cloud journeys, aligning executive stakeholders, and translating strategic business objectives into measurable, technology-enabled outcomes. I coordinate cross-functional delivery teams, cloud partners, architects, and business leaders to ensure high availability, seamless migration, and operational excellence across a nationwide transportation network.Distinguished by independence, exceptional organizational and prioritization abilities, dynamic energy, strong sales acumen, and outstanding interpersonal skills.I’m passionate about emerging technologies, AI, operational modernization, and building solutions that create meaningful impact. My experience spans cloud transformation, program governance, CX innovation, executive communication, and the delivery of high-stakes, high-visibility technology initiatives.I thrive in environments where clarity, innovation, and cross-functional alignment are essential — and where transforming how organizations operate today can define how they grow tomorrow.
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