Pablo Moles
Program Director @Viking
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WORK HISTORY
Program Director @Viking
To manage and ensure the fullest guest satisfaction, by coordinating all shore-excursion activities, and organising the guest entertainment program onboard. At all times to comply with the highest of standards. Manage the optional programs and services, both on shore as well as on board. Responsible for all logistical arrangements of Shore Excursion Program, online and onboard bookings and agent communications and execution. Onboard figurehead as Master of Ceremonies, Cruise Director and Shore Excursion Manager under onboard position title of Program Director. Accountable for all onboard events and entertainment activities. Providing guests with an exceptional experience helping to ensure guests will always want to come back to Viking again.• Actively participates in achieving shore excursions, enrichment and financial KPI goals• Strongly motivates and contributes to achieve the company goals and objectives• Ensure smooth operation of transfers (transfer / luggage / times) Coordination of airport representative and assisting with passenger travels • Handling / filing of cruise, land (if applicable) reports & daily program• Managing and filing vendor vouchers & onboard bookings• Organizing and presenting guest entertainment (games / port talks / presentations), according to the cruise layout & active guest relation• Responsible for all public announcements (including bridge commentary)• Professional operation of all required IT programs (MXP, MS Word, PPT, etc)• Training and liaising with Guest Services Department• Handling guest complaints in a professional manner Shore Excursion• Coordination of all excursions including audio equipment• Liaising with local suppliers (reconfirmation of reservations, coaches, guides…)• Instructing and briefing local guides prior to shore-excursion• Accompanying of excursions• Presentation and promotion of all excursions• Controlling and monitoring the implementation and quality of the excursions
EDUCATION
Patchway High School
8 - GCSE 3 - A Levels History, Geography, Biology
Soundwell College
GNVQ Level 3 Leisure & Tourism
SKILLS
ABOUT PABLO MOLES
Ever since I was young I loved travel, entertainment, culture and being with people. Over…
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